Shipping Policy
Free Shipping on most items over $75. Free Shipping on detox orders over $100 in Canada. We only ship to Canada and the continental USA, and Alaska. If in Europe, please email us, and we can discuss shipping.
Please note that all shipping times are ESTIMATES. We are limited to when the packages are picked up. We try to get them out as soon as possible. These are not guaranteed, but are a guideline.
When entering your info, you need to provide the correct billing address (place where you get your bill), the CVV code and the correct postal/zip code. Otherwise, our system will not process the transaction.
Before placing an order through our store, we recommend carefully researching the product you intend to purchase. If you would like any additional information about a product before making a purchase, please contact us. We have a team of friendly, experienced, and very knowledgeable Customer Service Representatives standing by who are happy to help you find the perfect smoking accessory.
If you receive damaged goods (or a non-working unit) in your order, or were shorted anything, please contact us within 48 hours, so we can arrange a return and claim. Because of the personal nature of many of our products, we do not accept returns on items unless they are damaged in shipping. However, if you are unsatisfied with any product purchased from us, we encourage you to contact our customer service representatives. If you do need to return something, note that we charge a 20% restock fee and do not provide free return shipping.
Shipping times are an estimate, and we will try to get your package to you on time or even earlier. However, due to unforeseen circumstances, we cannot guarantee that all packages will arrive in the time frame indicated.
All orders placed on the website will be sent out by Tuesday or Friday, depending on the time of the order. However, most orders go out the next day if the product is at the shipping location. If you need your order to go out sooner please let us know and buy the appropriate shipping. If you choose Free Shipping, be aware that it might take a few extra days. Also we do try to get detox orders out as fast as possible.
All orders are set up to ship with Canada Post; however, we do not always use them. If you specifically need to be sent by Canada Post, please let us know. All PO Boxes have to be sent by Canada Post, and northern and more remote destinations might have extra shipping added if Canada Post is not available.
American and international orders may incur shipping and duties that are not applied at the time of order. Please know that these charges are applied to the receiver. All duties and extra government charges are the responsibility of the orderer.
Pick-up orders are available at the location selected on the website. If we have to move an order after it has been placed to another store, there might be a $5.00 charge to transfer it. If you have a pick-up order and it is not picked up within 75 days, we will consider the order abandoned. If you cannot pick up an order, please call us and we can make arrangements